The agreement,
in plain English.
These terms cover how StratCon Solutions provides services to you. We’ve written them as clearly as we can. If anything reads ambiguously, the customer-friendly interpretation wins.
1. Who we are
Service is provided by StratCon (Pty) Ltd, trading as StratCon Solutions, registered in South Africa. Our VAT number is 4690323839. You can reach us at hello@stratcon.solutions.
2. What we provide
Managed AI assistants, web app hosting, custom integrations, and related services as described on /pricing and in any service-specific agreement we send you. Specific deliverables, channels, and capabilities are described per service.
3. Payment and recurring charges
You authorise us to charge your saved card automatically for all current and future invoices on your account, including new services added later, until you remove the card or cancel the service. Your card details are stored by Paystack, our PCI-DSS Level 1 payment processor; we hold only a reusable authorisation token, not the card number itself.
- Subscription fees are billed in advance, in South African Rand, inclusive of VAT at 15%.
- Usage-based charges (e.g. messages beyond your monthly allowance) are billed in arrears on the first of the following month.
- Failed charges retry up to three times across 72 hours. If all retries fail we email you to update your card before suspending the service.
- You can remove or change the saved card at any time by emailing hello@stratcon.solutions. (Self-service card management will land in the portal soon.) Removing the card does not cancel the service — you remain responsible for outstanding invoices.
4. Cancellation
Subscriptions are month-to-month with no lock-in. You can cancel at any time by emailing us. Cancellation takes effect at the end of your current billing period — you keep the service until then but won’t be charged again.
Under the South African Consumer Protection Act, you have a 5-business-day cooling-off period after first signing up to cancel for any reason and receive a full refund of fees paid (less any usage already consumed).
5. Refunds
Subscription fees are non-refundable for periods that have already started, except where required by law (e.g. the cooling-off period above, or where we’ve materially failed to deliver the service). Usage-based charges are non-refundable once consumed. We aim to handle refund requests within five business days.
6. Your data and our agents
Messages you send to your assistant are processed by the model provider you’ve selected (Anthropic, OpenAI, etc.). We never use your conversations to train models or sell to third parties. See our privacy policy for the full picture.
You retain ownership of the content you submit. We get a limited licence to process it for the purpose of providing the service.
7. Acceptable use
Don’t use our service to do things that are illegal in South Africa, harmful to others, or in violation of our model providers’ policies. Don’t attempt to extract credentials, abuse rate limits, or reverse-engineer the platform.
We may suspend or terminate access for clear violations, with notice where reasonable.
8. Availability and what AI does well (and doesn’t)
We aim for high availability but don’t guarantee 100% uptime. AI assistants make mistakes — they sometimes generate confidently wrong answers. Don’t use the service as the sole authority for legal, medical, or financial decisions without independent verification. We’re not liable for outcomes arising from acting on AI-generated content.
9. Limitation of liability
To the maximum extent permitted by law, our total liability for any claim arising from these terms is limited to the amount you paid us in the 12 months before the claim. We’re not liable for indirect, consequential, or punitive damages. This doesn’t limit any rights you have under the Consumer Protection Act that can’t legally be waived.
10. Changes to these terms
We may update these terms occasionally. Material changes (anything affecting payment, data handling, or your rights) will be emailed to you at least 30 days before they take effect. Minor changes (typos, clarifications) we make as needed and update the “last updated” date above. Continuing to use the service after a change means you accept the updated terms.
11. Governing law
These terms are governed by the laws of South Africa. Any disputes are subject to the jurisdiction of the South African courts, with Bloemfontein as the venue of first instance.
12. Contact
Questions, complaints, or notices under these terms should go to hello@stratcon.solutions. We aim to respond within one business day.
These terms are written to be readable, not exhaustive. They cover the common path — we’ll be reasonable about anything they don’t. If you’re a business with specific contractual requirements (DPA, MSA, SLAs), email us and we’ll talk.